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Marketplace FAQs

How to prepare a sold item for shipping

Firstly, congratulations on your sale! Time to make or get your item ready to be shipped.

Follow these simple steps to make sure your item arrives in top condition.

Press your item

Whether it's a piece of clothing, shoes or a canvas bag, we recommend that you carefully clean your item before shipping it. If you’re sending clothes, ensure they're pressed and ironed.

Pack with care

Choose sustainable packing materials that will properly protect the item you're sending. Don't choose a box that is too small or large, and fill any empty space inside the package with suitable packing material. If your item arrives damaged and the packaging is found to be inadequate, we cannot guarantee compensation.

Remember! Only send one item per package. Each item has to be sent in its own parcel and marked with its own Shipping Label. Failure to do this will mean we can't provide any compensation for losses.

Include all the components mentioned in your description

Don't forget to include any additional items like a dust bag, authenticity certificate or even a nice message to your buyer.

Download your Shipping Label

For most countries, Yabbey provides a prepaid shipping label available for download from your account.

Once you have 🔍 downloaded your shipping label, it can take up to 1 hour for the label to be activated in the carrier's system. If you are planning on arranging a pick-up time, you may need to wait a short time after downloading the shipping label before arranging your time slot. 

You can download the shipping label from your account. Here's how to do that:

On the App: Me → My Items → New Order

On the website: My Account → New Order

Click on the item concerned to find its shipping label. Download, print and then stick the Shipping Label on your parcel where it is flat and easily visible.

Your item is now perfectly packaged and ready to be shipped!

Let your customers know if you offer free delivery for certain types of orders

Link to your offers page.

All digital downloads are final but let us know if you have trouble downloading by responding to order confirmation email.

All physical items are made to order. Yabbey offers 100% buyer protection for any damaged and defective items.

Link to your returns policy.